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Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. We're here to help make your shopping experience seamless.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through our encrypted payment gateway to ensure your financial information remains protected.
Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processors to protect your sensitive information. Your payment details are never stored on our servers and are processed through secure, trusted third-party payment gateways.
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at support@mythosrelics.com. If your order hasn't been processed yet, we'll do our best to accommodate your request.
Standard shipping typically takes 5-7 business days within the continental US. Express shipping (2-3 business days) and overnight options are also available at checkout. International shipping times vary by destination, typically 10-21 business days. You'll receive a tracking number once your order ships.
Yes! We offer free standard shipping on all orders over $75. For orders below this amount, standard shipping rates apply based on your location and the weight of your items.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.
Absolutely. We take pride in offering only authentic, premium-quality products. Each item is carefully curated and inspected to meet our high standards. We work directly with trusted suppliers and artisans to ensure authenticity and craftsmanship in every piece.
Each product comes with specific care instructions included in the packaging. Generally, we recommend storing items in a cool, dry place away from direct sunlight. For detailed care guidelines specific to your purchase, please refer to the product description or contact our customer service team.
Yes! We offer premium gift wrapping services for a small additional fee. You can select this option at checkout and include a personalized message. All items are packaged with care to ensure they arrive in perfect condition.
We offer a 30-day return policy for most items. Products must be unused, in original condition, and in original packaging. To initiate a return, please contact our customer service team with your order number. Return shipping costs may apply unless the item is defective or we made an error.
Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Yes, we're happy to facilitate exchanges. Please contact our customer service team to arrange an exchange. We'll provide you with instructions and, if the replacement item is available, we can often expedite the process to get your new item to you quickly.
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